Settings & Integrations.

Company Settings

In the Company Settings section you can configure how WhatsApp notifications are delivered and add your company logo to your workspace.

• Send WhatsApp notifications directly — deliver notifications to users straight over WhatsApp.
• Add a company logo — upload your logo so your brand appears across the platform.
• Direct forwarding — direct WhatsApp forwarding closes the bridge page between users and Cxperium, so users reach the conversation without an intermediate step.

API Creation and Connection Operations

Manage the API key used to connect Cxperium to your own applications. All API key operations live on the Settings → API Integration screen in the left menu. API keys can be created on the Premium and Enterprise plans.

1. Open the API Integration screen

   In the left menu, go to API Integration under the Settings group. Key management is done through the Api Key field.

2. Generate a new API key

   Click Generate. Generating a new key invalidates the previous one; remember to update any integration that uses it.

3. Download the collection

   The View Collection button gives you the Postman collection (JSON) with every API endpoint and sample bodies.

4. Copy the key

   Use Copy to take the key and send it as the apikey header in your requests. Store the key on the server side only.

For the full list of endpoints and the request and response conventions, see the REST API Reference.

Webhook Integration

A webhook makes Cxperium send a JSON POST request to your server whenever one of the events you selected occurs. Webhooks are available on the Enterprise plan; defining one takes three steps.

1. Open the webhook screen

   Go to Settings → Webhook in the left menu and add a new definition.

2. Choose the address, events and surveys

   Enter the HTTPS address that will receive the requests, tick the events that should trigger it (for example survey completed, ticket created, chat opened) and select which surveys the webhook covers.

3. Activate the definition

   As soon as it is active, the selected events are delivered to your address. Responding with 2xx is enough; the body is not read.

The setup requires defining the following elements:

• Integration address — a publicly reachable HTTPS URL that will receive the webhook calls.
• Events — the event codes that trigger the webhook (COMPLETED, ANSWER_GRANTED, TICKET_CREATED, CHAT_CREATED …). See the Webhook Reference for the full list and the fields of each event.
• Survey selection — which surveys the survey events are sent for. Select "All" for chat and ticket events to be delivered.

Cxperium Number Change – Add a Custom Number

You can replace the default Cxperium number with a custom number that belongs to your business.

1. Open the Custom Number screen

   Access the Custom Number button in the Profile menu to start the process of adding a custom number.

2. Enter your provider information

   Enter the information provided by the company from which the custom number service was purchased.

This service is also provided by the Cxperium Team — contact us if you would like us to handle the setup for you.